As a manager, one of the practices of positive confrontation reduction skills essential to conflict resolution involves a type of listening. What type of listening would be most effective in resolving a conflict?

Correct Answer: Option D — Active listening

Active listening is essential for conflict resolution because it requires the manager to fully understand the other party's position before responding. By reflecting back what is heard, the manager validates the employee's feelings and de-escalates tension, creating a constructive path toward finding a mutually acceptable solution to the conflict.