An important communication tool for managers is known as active listening. It helps better insure that managers understand employees and that feedback is encouraged. What is active listening?

Correct Answer: Option C — Active listening is when you make a response that states what you have heard from the employee.

Active listening requires the listener to paraphrase or summarize the speaker's message to confirm understanding. This technique ensures the manager correctly interprets the employee's input, prevents misunderstandings, and demonstrates that the employee's perspective is valued, thereby fostering a collaborative and transparent communication climate aboard the vessel.